Melissa has nearly 20 years experience leading complex multi-state and multi-national healthcare services, driving clinical outcomes and lower medical costs through a focus on customer success. She has extensive experience in customer experience design, lifecycle management, new product launches, and scaling clinical services across value based care models. She has held leadership positions in nearly every healthcare sector (i.e., pharmacy, provider, payer, and pharma); affording her the ability to drive systems thinking, improving the end to end experiences across providers, care teams, and most importantly patients.