Among the operational areas most in need of support from IT leaders in patient care organizations right now are all the processes around revenue cycle management, and the optimization of clinician workflow. And to move forward in those areas will require strategic thinking and smart execution. Suzi Dack, Senior IT Director for Business Applications at the Phoenix-based Banner Health, and her team, have been able to log significant advances in both areas, through applying strategy to the challenges at hand. She will share with the audience how they’ve done it, and what they’ve learned in their journey so far.