For years, the idea of “patient engagement” was seen as something soft, even “sweet,” a “nice-to-have” element that inspired discussion inside hospitals and health systems; no longer. What’s clear to the leaders of all the pioneering health systems nationwide, is this: engaging patients and families, and innovating around the patient experience, is becoming a critical success factor in securing ongoing market presence and market share growth, as patients and their families become more knowledgeable and empowered than ever. Indeed, the smartest leaders in the smartest patient care organizations, are creating comprehensive digital health “homes” for their patients and families, as they work to continuously engage them. Find out what the pioneers are doing in this fast-moving and dynamic area of healthcare operations.