Courtenay Bruce JD, MA
Chief Experience Officer & Professor of Care Experience
Houston Methodist
Courtenay Bruce is chief experience officer for the Houston Methodist System, where she leads enterprise-wide strategy to advance patient and family experience through a rigorous, data-driven approach. Under her leadership, Houston Methodist has implemented nationally recognized patient and family centered communication courses that strengthen service line and provider performance, while driving systemwide process improvements, Epic innovations, workflow enhancements, scorecard development and real time coaching through embedded rounding.
As a result of these collaborative, multidisciplinary team efforts, six of Houston Methodist's eight hospitals now rank in Vizient Inc.’s, top 10% for patient-centeredness, with some rising from the 60th to the 5th percentile. System emergency department scores have also improved from the 70th to the 25th percentile nationally.
Courtenay holds a JD, an MA in bioethics, mediation certification, a Texas law license, and she completed a two year fellowship at the Cleveland Clinic. She serves as a professor with the Houston Methodist Academic Institute and Texas A&M Health Science Center, where she teaches patient interviewing, patient and family centered communication, and end of life decision making. She is the recipient of numerous prestigious teaching awards, including the Norton Rose Fulbright Faculty Excellence Awards in Teaching and Evaluation, Educational Leadership, and Enduring Education.
A prolific educator and researcher, Professor Bruce has authored over 75 peer reviewed publications, including more than 60 first author articles in Circulation, BMJ, Critical Care Medicine, JACC, CHEST, American Journal of Transplantation and the Journal of Heart and Lung Transplantation. She has served as co-investigator and expert consultant on several Patient-Centered Outcomes Research Institute (PCORI) awards and grants.
A nationally credentialed clinical ethicist, Professor Bruce has led or sustained more than 15 hospital ethics committees and conducted over 4,000 ethics consultations across the country. Her expertise has earned her leadership roles on prestigious national advisory committees, including service on the ethics committee for the United Network for Organ Sharing (UNOS).
As a result of these collaborative, multidisciplinary team efforts, six of Houston Methodist's eight hospitals now rank in Vizient Inc.’s, top 10% for patient-centeredness, with some rising from the 60th to the 5th percentile. System emergency department scores have also improved from the 70th to the 25th percentile nationally.
Courtenay holds a JD, an MA in bioethics, mediation certification, a Texas law license, and she completed a two year fellowship at the Cleveland Clinic. She serves as a professor with the Houston Methodist Academic Institute and Texas A&M Health Science Center, where she teaches patient interviewing, patient and family centered communication, and end of life decision making. She is the recipient of numerous prestigious teaching awards, including the Norton Rose Fulbright Faculty Excellence Awards in Teaching and Evaluation, Educational Leadership, and Enduring Education.
A prolific educator and researcher, Professor Bruce has authored over 75 peer reviewed publications, including more than 60 first author articles in Circulation, BMJ, Critical Care Medicine, JACC, CHEST, American Journal of Transplantation and the Journal of Heart and Lung Transplantation. She has served as co-investigator and expert consultant on several Patient-Centered Outcomes Research Institute (PCORI) awards and grants.
A nationally credentialed clinical ethicist, Professor Bruce has led or sustained more than 15 hospital ethics committees and conducted over 4,000 ethics consultations across the country. Her expertise has earned her leadership roles on prestigious national advisory committees, including service on the ethics committee for the United Network for Organ Sharing (UNOS).
