Robbie Bullough joined KLAS in 2020 from the provider side of healthcare where he was a licensed administrator for skilled nursing and assisted living at the onset of the COVID-19 pandemic, experiencing first-hand the clinical and financial challenges that healthcare provider organizations continue to face today. He previously managed KLAS’ insights team focused on professional services, including management consulting and advisory services, and now leads the market intelligence group at KLAS, including consulting services. He has been instrumental in KLAS’ implementation stakeholder alignment work, advising healthcare provider organizations domestically and internationally on change management best practices.