Alan Dubovsky, Chief Patient Experience Officer at Cedars-Sinai Medical Center in Los Angeles, will share with the audience the broad range of strategies being implemented now at Cedars-Siani around enhancing and transforming the patient experience. At Cedars, leaders have gone far beyond the traditional follow-up patient surveys, and have been using a variety of different tools and techniques to zero in on specific patient populations and to apply a health equity lens to their work.